Neutrien Terms and Conditions
Last updated: 10 October 2026
1. About these Terms and who we are
These Terms and Conditions (“Terms”) govern the Neutrien mobile applications, the Neutrien website, and related nutrition tools, content, support, communications, and promotions (together, the “Service”).
The Service is operated by VerticalRisers Oy, a company registered in Finland, Business ID 3404761-6, VAT ID FI34047616 (“Neutrien”, “we”, “us”, or “our”). Our business contact details are:
VerticalRisers Oy
Ukonhatunkuja 5A 26
02390 Kirkkonummi, Finland
Email: contact@neutrien.io
Telephone: +358 45 8024442
Please read these Terms before creating an account or subscribing. By accepting these Terms during registration or purchase, you enter into an agreement with us. You can save a copy for your records.
Your purchase is also governed by the specific subscription information presented before purchase and the applicable Apple App Store or Google Play purchase terms. For an iOS download, Apple’s Standard Licensed Application End User License Agreement (https://www.apple.com/legal/internet-services/itunes/dev/stdeula/) governs the app licence unless a separate custom licence is expressly provided through the App Store. These Terms supplement, rather than replace, that licence.
Specific purchase or promotional terms prevail over these general Terms for the subject they expressly address. Nothing in these Terms overrides mandatory consumer rights or rights under an applicable store agreement. Our Privacy Policy (https://www.neutrien.io/privacy-policy) separately explains how personal data is processed; accepting these Terms is not consent to every type of data processing.
2. Eligibility and your account
You must be at least 18 years old to create or use a Neutrien account, use its personalised nutrition features, or subscribe. A lower app-store content rating does not change this requirement. Website surveys and research participation are also intended for adults unless separate, appropriate terms expressly state otherwise.
Provide accurate account and profile information and keep information relevant to your recommendations reasonably up to date. Do not impersonate another person or provide someone else’s personal information without permission and a lawful basis.
Keep your login credentials secure and notify us if you suspect unauthorised access. You are responsible for activity you authorise, but this does not make you liable for unauthorised activity beyond what applicable law permits.
Accounts are for individual use. Do not sell, rent, or share access to bypass subscription requirements or usage limits. This does not restrict sharing expressly permitted by your plan or applicable store rules.
3. What Neutrien provides
Neutrien provides general nutrition and wellness software. Depending on the version, platform, and plan, its features may include food logging by text, voice, photograph, or barcode; nutrition and activity tracking; personalised targets; meal planning and adjustments; recipe and meal-image generation; saved meals; progress information; and automated nutrition guidance.
The features and allowances included in your purchase are those described before you subscribe, subject to lawful changes under Section 17. An announcement about a possible future feature does not include that feature in your purchase unless expressly stated.
Some features require an account, an active subscription or promotional entitlement, an internet connection, a compatible device, or optional device permissions. Material technical requirements and restrictions will be disclosed before purchase.
4. Nutrition, health, and safety
Neutrien is a general nutrition and wellness tool, not a healthcare service. It is not intended to diagnose, treat, cure, or prevent disease, provide emergency care, or replace a doctor, registered dietitian, or other qualified healthcare professional. Using the Service does not create a healthcare professional–patient relationship.
The Neutrien Coach is an automated software feature, not a human healthcare professional. Personalisation does not make its responses medical advice.
Nutrition values, portion estimates, calorie expenditure, suggested targets, nutrient scores, and progress projections may be incomplete or inaccurate. A nutrient score or apparent dietary gap is not a diagnosis of deficiency, disease, or adequate nutritional status. Neutrien does not guarantee weight loss, muscle gain, or another particular outcome.
Consult an appropriately qualified healthcare professional before relying on dietary changes where you have a medical condition, take medication, are pregnant or breastfeeding, have an eating disorder or a history of one, or require a medically supervised diet. Do not use the Service to determine medication or supplement doses or to replace prescribed treatment.
Do not rely on Neutrien as an allergen-safety system. Check ingredients, packaging, preparation methods, and cross-contamination risks independently, including after substitutions. Review recipes for appropriate cooking, storage, and food handling before preparing them.
Do not delay seeking medical advice because of a response from Neutrien. In an emergency, contact your local emergency service. These notices do not remove our responsibility to provide the Service with the care and quality required by law.
5. AI-generated content and meal images
Some responses, recipes, plans, analyses, and images are generated or assisted by artificial intelligence. Outputs can contain mistakes, unsuitable suggestions, or statements that appear confident despite being incorrect. Similar outputs may be provided to different users.
Review generated content before relying on it. In particular, check ingredient amounts, serving sizes, nutrition information, dietary suitability, and cooking instructions. Report a potentially harmful or materially incorrect result through the available feedback controls or by contacting us.
Generated meal images are illustrative, not photographs of the exact recipe or a guarantee of its appearance. They may differ from the written recipe in ingredients, portions, preparation, or presentation. Do not use an image to determine allergens or nutritional content.
A response may be refused or limited where reasonably necessary for safety, legality, or security. This does not give us an unrestricted right to withhold the paid functionality we agreed to provide.
6. Usage limits and generation allowances
6.1 Feature-specific limits
Certain features, including recipe generation, image generation, automated coaching, and other resource-intensive functions, may have usage allowances or request limits. Different features can have different allowances, and allowances may differ between subscriptions, trials, and promotional offers.
Any material limit on normal use of a paid feature will be clearly disclosed before purchase. The relevant purchase information will explain the amount included, what actions count, the reset period, and any separate allowance for images or other outputs. Applicable allowance information will also be accessible in the app.
Access to a feature does not mean unlimited use where an allowance has been clearly disclosed. Conversely, this general provision does not authorise an undisclosed cap on a feature sold as unlimited.
6.2 Counting recipe generations
Unless a different counting method is clearly disclosed before purchase, one successfully delivered new recipe, including an accompanying image supplied as part of that generation, counts as one recipe generation. A request to generate another version can count as a new generation; the app will identify metered generation actions before you submit them.
Viewing or reusing a saved recipe, adding it to a plan, or manually editing it without requesting AI generation does not consume the recipe-generation allowance. Internal retries do not count as additional user generations.
A request that fails because of a technical error without delivering the promised output will not permanently consume an allowance. Contact us if usage was deducted incorrectly so that we can investigate and restore it where appropriate.
6.3 Resets and reaching a limit
The applicable allowance period and reset timing will be stated with your plan and in the app. An allowance period may differ from your subscription billing period, but that difference will be disclosed before purchase.
Unless your offer expressly provides otherwise, unused subscription allowances do not roll over to the next allowance period. Included allowances are not money and cannot be transferred or redeemed for cash. These rules concern included subscription allowances, not any separately purchased credits that may be offered under their own terms.
When an allowance is exhausted, the affected generation feature may pause until its next reset. Other included features remain available subject to their own terms and allowances. We will not charge for additional usage or upgrade your subscription without your express purchase authorisation.
6.4 Technical safeguards and changes
We may apply proportionate safeguards against automated abuse, security threats, or unusually high simultaneous request volumes, including temporary rate limits or queues. These safeguards are separate from normal-use allowances and will not be used to introduce a hidden commercial quota or avoid our obligations to paying users.
Changes to allowances are governed by Section 17. Posting a new limit in the app does not by itself reduce an existing contractual entitlement.
7. Subscriptions, prices, and billing
Access to paid Neutrien functionality requires an active subscription, eligible trial, or another valid entitlement. Available subscription periods may include one month, three months, and twelve months. Longer plans are billed for the full period shown, not monthly merely because a monthly equivalent is displayed.
Before purchase, you will be shown the applicable price, currency, billing period, included features and material limits, trial or promotional conditions, and automatic-renewal information. Prices can vary by country, store, currency, and applicable taxes.
Subscriptions automatically renew unless cancelled before the applicable renewal deadline. Billing is handled by the store used for purchase according to the conditions presented at checkout. The initial and renewal charges, and any required consent to price changes, follow those conditions and applicable law.
Additional purchases are optional and require separate authorisation. A subscription on one store does not automatically cancel a subscription on another. Contact us before making a second purchase if you need help restoring access.
8. Trials, offer codes, and promotional access
A free trial or introductory offer is available only where offered and where you meet the stated eligibility requirements. Its duration, included access, subsequent price, and cancellation deadline will be explained before you accept it.
A trial attached to an auto-renewing subscription converts to paid access unless cancelled in time. Changing subscription products may end an unused trial where the store’s disclosed rules provide for this.
Partner, influencer, research, and other promotional access may have a defined duration, redemption deadline, and usage allowance. We will explain whether it expires without charge or is connected to a subscription that renews at a stated price. Receiving complimentary access does not by itself authorise future charges.
Do not use duplicate accounts, misleading information, or unauthorised code distribution to obtain benefits. Previously confirmed launch or founding-member benefits remain subject to their original agreed conditions; these Terms do not automatically cancel or reduce them.
9. Cancellation, refunds, and withdrawal rights
9.1 Cancelling renewal
You can manage or cancel an Apple subscription through Apple Account subscription settings and a Google Play subscription through Google Play subscription settings. Follow the deadline shown by the store. To avoid renewal of an Apple free or discounted trial, cancel at least 24 hours before it ends.
Cancelling renewal normally leaves paid access available until the end of the period already paid for. Trial access may end sooner where the store’s disclosed trial terms provide for that. Immediate termination or refunds remain available where required by law.
Deleting the app or your Neutrien account does not by itself cancel a store-managed subscription. Cancel the subscription separately to prevent renewal.
9.2 Refunds and problems with the Service
Use the purchasing store’s refund process for store-billed transactions. You may also contact us about billing, access, defects, or a refund you believe you are legally entitled to. We will not rely on the use of an app store to avoid responsibilities we have under applicable law.
Cancellation alone does not normally create a right to a refund for a correctly supplied, already-paid period. This does not restrict withdrawal rights, remedies for defective or undelivered services, or rights arising from adverse changes.
9.3 Statutory withdrawal
Where EU/EEA distance-contract rules apply, you generally have 14 days from concluding the contract to withdraw without giving a reason, subject to lawful exceptions.
Starting an ongoing digital service does not automatically remove this right. If you expressly request performance during the withdrawal period, a proportionate charge for service already supplied may apply only where the legal conditions are met.
For electronically supplied digital content, loss of the withdrawal right requires the legally required prior express consent, acknowledgement of that loss, and confirmation on a durable medium. For a fully performed service, the applicable consent and acknowledgement requirements must also be satisfied. Accepting these Terms alone is not a blanket waiver.
Send an unequivocal withdrawal statement to contact@neutrien.io or our postal address, or use an applicable store or online withdrawal function. Identify the purchase and provide enough information to locate it. You may use the form below, but it is not compulsory. A notice sent before the withdrawal period expires is timely.
Any repayment due following a valid withdrawal will be made without undue delay and within the applicable statutory deadline, normally 14 days after notice, using the original payment method unless otherwise agreed without extra cost. Other mandatory local rights remain unaffected.
10. Your content and permissions you give us
You retain the rights you have in photos, recipes, messages, meal logs, and other material you submit (“Your Content”). Submit only material you are entitled to use and provide to the Service.
You give us a non-exclusive, worldwide, royalty-free permission to host, copy, process, adapt, and display Your Content as reasonably necessary to provide your requested features, maintain and secure the Service, resolve support issues, and carry out lawful quality evaluation described in our Privacy Policy. We may give our service providers the permissions needed to perform those tasks for us.
This permission does not transfer ownership of Your Content. It does not by itself authorise public publication of your private recipes, photos, or conversations, inclusion in a public recipe catalogue, or use of your identity or content in advertising. Those uses require an additional appropriate permission or other lawful arrangement.
Personal-data processing remains subject to data-protection law, the Privacy Policy, and any required separate consent. This content permission is not a substitute for those requirements.
The permission ends when the relevant content is deleted, except for limited retention or processing that remains lawful and necessary, such as backup expiry, security, legal obligations, or resolving an existing dispute.
11. Our content and generated outputs
Neutrien’s software, branding, interface, and content are owned by us or our licensors. Subject to your entitlement and applicable app-store licence, you may use the Service for personal, non-commercial purposes.
You may use generated recipes and other outputs for your own nutrition planning and ordinary personal sharing. You may retain lawfully saved copies for those purposes after your subscription ends, subject to applicable law and third-party rights. This does not promise indefinite online access after your entitlement or account ends.
We do not guarantee that generated outputs are unique, exclusively yours, or eligible for copyright protection. Any rights you have in your own contributions remain yours.
Do not commercially redistribute our recipe catalogue, copy protected app content, or resell access without permission. These restrictions do not claim ownership of unprotected facts, ideas, or cooking methods, override third-party or open-source licences, or restrict uses that the law permits.
12. Acceptable use
Do not use the Service unlawfully, infringe another person’s rights, submit malicious code, harass support staff, or knowingly provide content intended to harm others.
Do not bypass authentication, payment controls, usage limits, or safety safeguards; interfere with other users; run unauthorised automated requests or bulk scraping; or use multiple accounts to evade restrictions. Do not extract or reverse-engineer protected software or content except where permitted by law.
Reporting a security concern, making a good-faith complaint, or publishing an honest review is not a breach of these Terms.
13. Connected health services and other third parties
Where available, optional integrations may connect Neutrien with health or activity services such as Apple Health or Health Connect. Their operation depends on supported devices, the permissions you grant, and the functionality actually offered in your app version.
Imported information may be delayed, incomplete, duplicated, or inaccurate. Review it where it affects your targets. Disabling a connection stops future access through that permission but does not necessarily erase information already lawfully imported; deletion and privacy requests are handled as explained in our Privacy Policy.
Independent services you choose to use have their own terms. Their separate charges are not included unless expressly stated. However, using hosting, AI, payment, or other suppliers does not remove our responsibility for the Service we have agreed to provide.
14. Privacy and optional permissions
Our Privacy Policy explains what personal data we process, why we process it, the providers involved, retention, transfers, and your rights. It is accessible from the app and website.
Acceptance of these Terms does not replace explicit health-data consent, permission to share personal data with third-party AI providers, marketing consent, or device permissions where separately required.
You may decline optional permissions or withdraw consent through the available controls or by contacting us. Features that genuinely require the relevant information may no longer work, but unrelated features and your mandatory rights are not removed merely because you decline optional processing.
15. Communications, research, and feedback
We may send account, security, billing, support, and contractual notices needed to operate your relationship with us. Marketing communications require any consent or other legal basis required by law and can be opted out of without ending your subscription.
Website surveys, interviews, and research participation are voluntary. We will explain any compensation, recording, and additional conditions before participation. Participation does not guarantee a product benefit or create employment. Compensation already earned under the stated conditions remains payable.
You allow us to use voluntary product suggestions without an obligation to pay you, but this does not transfer ownership of your private content or authorise public identification of you. Personal information remains protected by the Privacy Policy and applicable law.
Optional beta features will be identified as such. A beta label does not remove mandatory rights or allow us to downgrade a paid commitment without complying with Section 17.
16. Availability, updates, and service quality
We will provide the Service with reasonable care and skill and in accordance with agreed features and applicable legal requirements. We cannot promise uninterrupted operation at every moment. Maintenance, faults, security incidents, and external outages may cause temporary interruptions.
We will take reasonable steps to resolve problems and provide required updates, including security updates. Install necessary updates after receiving appropriate information and instructions. Failure to install an update affects our responsibility only to the extent allowed by law, including where a problem was caused solely by that failure.
Contact us about a defect or failure to deliver the Service. Depending on the circumstances and applicable law, you may be entitled to correction, a price reduction, termination, repayment, or compensation. General descriptions of AI uncertainty or temporary interruptions do not exclude those remedies.
17. Changes to the Service, allowances, prices, and Terms
We may update these Terms at any time, subject to the grounds and safeguards in this Section and applicable law. Minor editorial corrections and clarifications that do not change your rights or obligations may be published without prior or individual notice where legally permitted. We will update the “Last updated” date when we revise these Terms. Changes affecting your rights or obligations remain subject to the notice, consent, and termination requirements below. Nothing in this provision permits changes without notice where notice is required by law.
We may make necessary changes to comply with law, address security vulnerabilities, correct defects, or maintain the Service’s conformity with our agreement.
Where legally permitted, we may also make proportionate changes to maintain compatibility with operating systems or external interfaces; replace a discontinued third-party component; improve usability, accessibility, or performance; or respond to documented changes in the cost of supplying the affected functionality. These reasons do not authorise arbitrary or fundamental changes to an existing consumer contract.
Changes to a contracted digital service beyond those needed to maintain conformity will be made only on a valid contractual and legal basis, without additional cost for that modification, and with clear information. A price change is separate and must meet the applicable contract, store, notice, and consent requirements. Any cost-based price adjustment must reflect relevant cost decreases as well as increases where required by law.
We will honour the price and normal-use allowances agreed for a paid billing period already underway, unless you expressly agree otherwise or mandatory law requires a change. Reductions for a later renewal require a lawful basis, advance disclosure, and your agreement where required. A renewal date is not, by itself, permission to rewrite the contract.
We will notify you of a material adverse change, its reason, effective date, and available options in advance by email or another durable medium you can retain. For changes adding obligations, we will normally give at least one month’s notice, or longer where required. Shorter notice is limited to circumstances permitted by law, such as an urgent legal or security requirement.
Where a modification to an ongoing digital service negatively affects your access or use by more than a minor amount, you may terminate without charge within 30 days after receiving the required notice or the modification taking effect, whichever is later, unless we let you retain the conforming, unmodified service without additional cost. Any longer or more favourable mandatory right applies. Applicable repayments will be made.
Changes apply prospectively. Merely posting revised Terms does not make a change binding where notice or consent is required. We will not treat continued use as acceptance where the law requires an affirmative agreement.
18. Suspension, termination, and account deletion
We may restrict access where reasonably necessary to investigate credible fraud or security concerns, address a serious or repeated breach, enforce the age requirement, or comply with law. Restrictions will be proportionate to the issue.
Where appropriate, we will explain the reason and give you an opportunity to resolve the issue or request review. Immediate action may be necessary to prevent harm or unlawful activity. We may withhold details where disclosure would be unlawful or compromise security.
You may request account deletion through the available account-deletion controls or by contacting us. Account deletion and subscription cancellation are separate processes as explained in Section 9. Personal data will be handled according to our Privacy Policy and applicable law.
If we permanently discontinue the Service or end a paid service for reasons other than your material breach, we will provide reasonable notice where possible, take appropriate steps to prevent further subscription charges, and arrange repayment for prepaid service we will not supply. Other statutory refund rights remain available, including where termination follows a breach.
On termination, we will respect applicable rights to retrieve personal data and content you supplied or created. Contact us about retrieval before requesting deletion where possible. Any lawful retention and continuing permissions remain subject to Sections 10 and 14.
19. Responsibility and liability
We are responsible for breaches of our obligations and for loss or damage to the extent required by applicable law. You must also take reasonable steps to avoid unnecessary loss when you become aware of a problem.
Nothing in these Terms excludes or limits liability for fraud, intentional misconduct, gross negligence, death or personal injury where liability cannot lawfully be restricted, or any other liability that cannot be excluded. Statutory rights relating to digital-service defects, compensation, and data protection remain unaffected.
Because the Service is supplied for personal use, we do not accept liability for business losses where their exclusion is lawful. We are not responsible for losses caused solely by conduct for which you, rather than we, are legally responsible. These provisions do not impose a fixed monetary cap on your mandatory consumer claims.
20. Governing law, complaints, and disputes
These Terms are governed by Finnish law. This choice does not remove mandatory protections available under the law of your country of residence where those protections apply.
Send complaints to contact@neutrien.io with a description of the issue and the outcome you seek. You may also use our postal contact details. Contacting us does not prevent you from exercising other remedies.
Consumers in Finland may contact the Finnish Competition and Consumer Authority’s Consumer Advisory Services (https://www.kkv.fi/en/consumer-affairs/consumer-advisory-services/) and may refer an eligible dispute to the Finnish Consumer Disputes Board (https://www.kuluttajariita.fi/en/). Their official websites provide procedures and eligibility information. Consumers elsewhere may use the consumer assistance and dispute-resolution mechanisms available to them.
Disputes may be brought before courts with jurisdiction under applicable law, including your local consumer courts where permitted. These Terms do not require exclusive proceedings in Finland, mandatory arbitration, or a waiver of collective remedies protected by law.
21. General provisions
An invalid or unenforceable provision does not affect the remainder where the agreement can continue without it. A failure to enforce a provision on one occasion does not waive future enforcement.
We may transfer the Service and associated contractual obligations as part of a lawful business transfer, provided that this does not reduce your contractual or mandatory rights. We will provide any required notice or obtain any required consent.
These Terms and the specific terms agreed for your purchase govern the matters they cover. They do not erase binding promises made before purchase, previously confirmed promotional rights, or mandatory rights.
Provisions intended to continue after the agreement ends remain effective only as necessary and lawful, including accrued payment or refund obligations, permitted use of retained content, intellectual-property rights, and dispute provisions.